RPA’s Premier Training Workshops

Introducing our Premier Training Workshops designed to engage, train and motivate employees in nine (9) key professional development areas. All workshops are delivered live in-person facilitation or via web conference (Zoom, MS Teams, and Google Meet).

Each series includes 4 individual training courses for a comprehensive approach to gaining the knowledge and skills necessary to apply these competencies on the job.

Depending on the number of learners and the method of delivery; a premier training series can be purchased for as little as $599 per workshop.

Customer Service

  • Customer Service/Competencies DISC
  • Providing Exceptional Customer Service
  • Telephone Etiquette
  • Handling Difficult Customers

DIVERSITY AND INCLUSION

  • Workplace Diversity
  • Unconscious Bias
  • Generational Differences
  • Conflict Resolution

INTER-PERSONAL SKILLS

  • Communication Skills
  • Taking Initiative
  • Employee Motivation
  • Workplace EQ

MS OFFICE SUITE

  • MS Word & Excel Essentials
  • MS Word & Excel (Expert)
  • MS PowerPoint (Expert)
  • MS Teams

NEW SUPERVISOR

  • Supervising Previous Peers
  • Coaching & Mentoring
  • Facilitating Productive Meetings
  • Conducting Performance Reviews

SALES TRAINING

  • Salesperson Competencies
  • Coaching Salespeople
  • Assertiveness & Self-Confidence
  • Consultative Sales Approach

TEAM-BUILDING

  • Team Dynamics DISC
  • Cultivating a High-Performance Team
  • Accountability
  • Understanding Roles

WORKPLACE BEHAVIOR/CULTURE

  • Accountability in the Workplace
  • Civility in the Workplace
  • Professionalism in the Workplace
  • Safety in the Workplace

WORKPLACE SKILLS

  • Goal Setting Skills
  • Time Management Skills
  • Organizational Skills
  • Presentation Skills
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NOTE: Customized Training Packages are available. Choose any four (4) individual courses listed in our Training Library below.

Professional Development Online Catalog

Bring your training program online with our exclusive eLearn Library offering dozens of web-based (WBT) courses to choose from at your fingertips. Choose from dozens of topics under these six (6) professional development categories.
Sales and Marketing
Administrative Skills
Work Essentials
Career Enhancement
Professional Development
Supervisors & Managers

Once selected add to cart for pricing.  Discounts available for bulk course purchase.